policies.eyebrow
Clear rules. Fair outcomes.
FARBO is committed to transparency. These are the rules that govern every auction, booking, and dispute on the platform.
Cancellation policy
Renter cancellation
- More than 72h before the trip: Full refund of the boat rental (minus FARBO platform fee).
- 48–72h before the trip: 50% refund of the boat rental.
- Less than 48h before the trip: No refund.
Crew fees are refunded in full regardless of when the cancellation occurs, since crew are not dispatched until boat-prep confirmation.
No-show policy
No-show policy
Renter no-show: If the renter fails to appear within 60 minutes of the slot start, the owner can mark a no-show. The full amount is charged — no refund.
Owner no-show: If the owner fails to make the boat available, the renter receives a full refund plus a $50 FARBO service credit.
Platform fees
What FARBO charges
All fees are shown before you confirm a bid or Buy Now purchase.
• Captain: $50 / hr (platform-fixed)
• Mate: $25 / hr (platform-fixed)
Disputes
Dispute resolution
Either party can open a dispute on a booking. FARBO admins review all disputes within 5 business days. Possible outcomes: full refund to renter, full payout to owner, or a negotiated split.
To open a dispute, go to your booking and click 'Open a dispute'. Include as much detail as possible.
Safety
Your safety is non-negotiable
Every renter must upload a valid FWC Boating Safety Education ID. Every captain must hold a valid USCG license. No exceptions. Safety violations can result in immediate account suspension.
Questions?
Get in touch
For questions about these policies, contact us at support@farbo.com.
support@farbo.comLast updated: May 2026 · Subject to change. Current version always at farbo.com/policies.